FAQ

When should an order arrive?

Preparation generally takes 1–2 business days after successful payment authorization. Estimated transportation after dispatch is 4–6 business days; checkout shows destination availability and charges.

Can a non-defective item be returned?

Yes. We accept defective and non-defective returns and exchanges. New, unused non-defective merchandise may qualify when the request begins within 30 calendar days after delivery and approval is obtained before mailing. See the Refund Policy.

Are return charges or restocking fees applied?

A free prepaid return label is included in the package, and there is no restocking fee. Use the label after approval and ask for help if it is missing. Approved refunds are processed and initiated to the original method within 10 days; financial-provider posting time is separate.